our partners
combining powers to bring greater value to our customers
Through partnerships, we focus on delivering value, innovation and – simply put – making our customers happy.
We believe in partnerships based on a mutual understanding of one another’s needs and objectives. With a shared commitment to achieving outstanding results for all parties, we can boost business together. We are dedicated to collaborations based on open and honest communication, mutual trust, fairness and continuity.
At ScaleHub, we like to keep things pretty straightforward and simple.
The same goes for our partnerships, and thus we have just two types: ScaleHub Sales Partners or Referrals and ScaleHub Solution Partners.
ScaleHub Sales Partners
ActivBold
ActivBold is our crowdsourcing and collective intelligence expert in France for BPOs and large shared services centers in the banking and insurance industry. The ActivBold team has acquired a strong experience in supporting large corporates in their digital transformation journeys.
nxt4sap
nxt4sap, our partner in the Southeast Asia region, is highly experienced in automating SAP processes, as well as BPO, SSC and enterprise business processes as part of larger digital transformation journeys. ScaleHub’s crowdsourcing solution is an ideal addition to nxt4sap portfolio, as it quickly provides clean, actionable data to their customers.
Amazon Web Services (AWS)
Amazon has listed our Data-Labeling-as-a-Service on the AWS Marketplace, making low-cost, high-quality labeled data directly available to customers looking for crowdsourcing on the enterprise level.
Feith
Feith Systems is our crowdsourcing and collective intelligence expert in the United States. Feith provides Information Governance and Business Process Management solutions to the nation’s – and the world’s – highest profile organizations, across the Fortune 500 and Federal Government.
Hypatos
Hypatos is a specialist in deep-learning-based end-to-end automation of document processing. Through the strategic partnership with ScaleHub, both companies aim to redefine the boundaries of data extraction and document processing by combining the power of artificial intelligence with human intelligence and the unlimited scalability of a global crowd.
mediacom
mediakom delivers secure, customized IT and BPO solutions for the public sector and regulated markets. Together, we bring "Made in Germany" AI to statutory health insurance workflows and enhance mediakom solutions with AI-IDP and secure managed services for increased automation and resilience.
ibml
ibml is the world leader in high-volume intelligent capture automation. Using industry-leading intelligence and accelerated speed, ibml helps organizations extract actionable data, capture insights, and expedite critical decision-making. ibml leverages human intelligence powered managed services by partnering with Scalehub to provide highest accuracy in information extraction from business documents.
IBM
IBM Global Business Services (GBS) focusses on management and strategy consulting, industry platform business and systems integration, to create a cognitive customer enterprise. ScaleHub supports the GBS team’s input management projects and our solution portfolio is part of the IBM Input Management Factory on IBM Cloud.
InoTec
InoTec supports governments, public agencies, and enterprises with the world’s leading premium document scanners from the SCAMAX® family. SCAMAX® scanners are an integral part of our digitization solutions.
ic-solution
ic-solution, an experienced input management provider, includes ScaleHub’s crowdsourcing offering in their solution portfolio to take the hustle out of manual data entry work for their customers.
OPEN
Open Group Inc. develops solutions for a next-generation labor force by creating innovative employment environments. Together we remove or improve work on monotonous, repetitive tasks through a combination of crowdsourcing, digital labor (RPA) and agentic AI. The partnership strives toward the joint goal of keeping a declining labor force thriving and energized professionally.
OPEX
OPEX Corporation is a global leader in Next Generation Automation, providing innovative, unique solutions for warehouse, document, and mail automation. OPEX partnered with ScaleHub to offer their clients highest accuracy and scalability in document processing and data extraction via our managed crowdsourcing services.
SHINE
SHINE, a Japanese partner, is dedicated to creating flexible work environments that enable everyone to benefit from digital tools, regardless of location, age, gender or physical ability. As digital transformation relies on human expertise, SHINE and ScaleHub collectively “bridge the gaps in technology with human support” with opportunities for all to contribute.
ScaleHub Solution Partners
mTurk
mTurk from Amazon is one of the largest marketplaces for crowdsourcing and collective intelligence work packages. ScaleHub supports mTurk with our unique crowdsourcing solutions that guarantee SLA fulfillment and the highest data quality.
d.velop
ScaleHub is an official partner in the d.velop Healthcare ecosystem. Its GKV input management solution is natively integrated into d.velop documents and BITMARCK_21c|ng: documents are captured across channels, classified locally using AI, and key data is extracted, mapped to the d.velop GKV file plan, and used to trigger workflows automatically. Human-in-the-loop with online learning handles exceptions, while compliance requirements such as TR-RESISCAN and signature/seal support (Intarsys) are covered—without public GPT models and without sending data to US cloud environments.
recosys
recosys provides innovative mobile capture and real-time OCR technologies. At ScaleHub, we utilize recosys technology within our one–touch records indexing solution, which can recognize and extract the best quality image from a video stream taken of record storage units, allowing BPOs to drastically reduce the steps involved in records management services.
Skilja
Skilja is a leading vendor in the field of document understanding and process automation technologies. For many years, Skilja and Scalehub have enjoyed a close partnership. In recent years, we‘ve worked together to migrate XBOUND customers to the fourth generation AI-powered document processing platform, VINNA. ScaleHub’s crowdsourcing portal is well integrated as an add-on functionality to outsource the data entry work to the crowd.
SRZ
SRZ specializes in scanning solutions for regulated industries. Together, we provide TR-RESISCAN-compliant enterprise solutions, pairing the CrossCap scan client with ScaleHub’s AI-IDP and managed services to ensure reliable data quality for the statutory health insurance (GKV) sector.
Strategic BPO Partners
More than customers.
True partners in growth.
We work with leading business process outsourcers who do more than use our technology: they build with us. ScaleHub contributes intelligent document processing, orchestration and crowdsourcing expertise. Our partners bring industrial operations, market access and deep domain knowledge. Together, we create solutions that open new markets and strengthen our partners’ position within them.
Meet some of our strategic BPO partners
Healthcare document intelligence
Local expertise meets intelligent document processing.
Crown Information Management and ScaleHub are combining Crown’s established market footprint with ScaleHub’s intelligent document processing platform. The joint go-to-market approach focuses initially on document-heavy healthcare processes in United Kingdom and Ireland.
Regulated high-volume input management
Setting the benchmark for intelligent input management for regulated industries.
Ratiodata DocSolutions combines industrial production, process and BPO expertise with ScaleHub’s intelligent orchestration, classification and extraction technologies. Together, the partners operate a future-ready environment for highly regulated, document-intensive processes.
Setting the benchmark for intelligent input management for regulated industries.
Ratiodata DocSolutions GmbH combines the Ratiodata Group's expertise in intelligent input and output management. As a subsidiary of Ratiodata SE and part of the Atruvia ecosystem—the digitalisation partner of the German Cooperative Financial Network—the company has decades of experience delivering secure, high-volume document processing services for highly regulated industries.
With the ambition to set the benchmark for intelligent input management, Ratiodata DocSolutions continuously invests in innovative technologies and strategic partnerships. Today, the company supports banks, insurance providers, public-sector organisations, industrial enterprises and other organisations with demanding security, compliance and quality requirements.
Its industrial production environment processes approximately 150 million pages annually, serving more than 500 customers, orchestrating over 1,200 business processes and intelligently handling more than 600 document classes.
ScaleHub is a strategic technology partner in this journey. At the heart of the solution is VINNA, ScaleHub's intelligent production and orchestration platform, complemented by LAERA and advanced AI-powered classification and extraction technologies.
Rather than replacing proven production components, both companies pursued an integration-first strategy. Existing high-volume scanning infrastructure, classification and extraction engines, digital signature solutions, email and fax services, archive systems and customer-specific applications were seamlessly integrated into a modern, centrally orchestrated platform.
The transformation was executed incrementally while production remained fully operational. This approach enabled Ratiodata DocSolutions to safeguard existing investments, maintain uninterrupted service for its customers and establish a scalable platform capable of supporting continuous innovation and future growth.
Knowledge transfer has been a key pillar of the partnership from the outset. ScaleHub enabled Ratiodata DocSolutions' developers, solution architects, system administrators and production teams to independently configure workflows, train AI models, optimise document processes and rapidly implement new customer requirements. This empowers the organisation to continuously evolve its platform while maintaining operational independence.
The partnership extends well beyond software implementation. Ratiodata DocSolutions contributes extensive expertise in operating mission-critical document and business process services, deep regulatory knowledge and decades of experience managing industrial-scale production environments. ScaleHub complements these capabilities with a powerful intelligent input platform, AI-driven automation, migration expertise and continuous technology innovation.
Together, the two companies have established a highly scalable intelligent input management environment in the German-speaking market—combining industrial-scale operations, AI-powered automation, regulatory compliance and the flexibility to continuously integrate new technologies and evolving customer requirements. The result is a future-ready platform designed to set new standards for intelligent input management.
Voices from the partnership
Our ambition is to set the benchmark for intelligent input management in regulated industries. Together with ScaleHub, we have built a platform that combines industrial-scale production capabilities, the highest security standards and state-of-the-art AI technologies. This enables us to provide our customers with a future-ready foundation for the digital transformation of their document-driven business processes.
Our close collaboration with ScaleHub enables us to intelligently integrate existing technologies while bringing innovations into production significantly faster. The continuous transfer of knowledge empowers our teams to further develop the platform independently and respond flexibly to new customer requirements.
Full case study · Now live
How Ratiodata DocSolutions and ScaleHub deliver a production platform for more than 150 million pages per year
Explore the challenge, the integration-first transformation, intelligent orchestration and the measurable results behind the joint production platform.
Advancing secure and scalable document processing
Crown Information Management is a leading provider of secure records management, document storage, digitisation, and information management services. Through its partnership with ScaleHub, Crown is expanding its digital services portfolio and delivering greater value across the document processing lifecycle.
The partnership combines Crown’s extensive experience in managing sensitive and business-critical information with ScaleHub’s AI-powered document processing technology and collective intelligence solutions.
AI that runs where the data lives
For organisations in regulated sectors, the decisive question is not only what AI can extract, but where that AI runs.
ScaleHub’s AI can be deployed to run entirely on-premise, inside the customer’s own infrastructure. Field location and extraction are performed locally by ScaleHub VOLT, a field-location engine developed specifically for regulated industries. VOLT identifies field regions directly from the document image using object detection rather than relying on OCR text anchors — which is what makes it dependable on real-world documents carrying rubber stamps, corrections, handwriting layered over machine print, and entries in unexpected positions.
Complete documents never leave the customer’s environment. Where human verification is required, only individual field snippets are passed on: single values, deliberately stripped of their surrounding context, carrying no identity, no document, and no case reference. Nothing that leaves the local environment can be reassembled into a readable record.
This is the architecture Crown and ScaleHub used to deliver a high-volume UK healthcare document project, processing 1.5 million pages on time with fully local AI processing and no compromise on data protection.
A particular focus on healthcare
Crown and ScaleHub have jointly delivered solutions that help healthcare organisations, including organisations within the UK public healthcare environment, accelerate the transition from paper-based processes to secure digital workflows.
Documents and data that can be handled reliably by AI are processed automatically. Complex exceptions — handwriting, corrections, overlapping content, or inconsistently completed forms — are handled by Crown’s own operational teams, applying their established processing instructions, quality standards, and escalation procedures.
When volumes rise beyond what conventional staffing can absorb, Crown can extend that team with specialists sourced, vetted, and controlled by ScaleHub, who receive the same exceptions as decontextualised snippets. This capacity complements Crown’s expertise rather than replacing it, letting Crown absorb demand peaks and protect deadlines without compromising quality or data protection.
Throughout, Crown remains the accountable service provider. Processing rules, quality standards, escalation paths, and acceptance criteria stay within Crown’s delivery model.
Part of the ScaleHub BPO Boost programme
Through the programme, Crown can access specialist support, technology, and scalable processing resources for projects around the world. Crown’s own expertise also contributes to ScaleHub’s wider specialist network, creating a collaborative ecosystem for delivering secure, efficient, and high-quality document processing services.
Voices from the partnership
“Crown had the operational expertise, quality controls, and customer knowledge required to deliver the project. ScaleHub gave us the ability to add specialist capacity almost instantly when volumes peaked. Together, we protected the deadline while maintaining the quality, security, and control our customer expected.”
Full case study · Now live
How Crown and ScaleHub processed 1.5 million healthcare pages under a fixed deadline
Explore how fully local AI, secure exception handling and elastic specialist capacity helped Crown deliver a high-volume healthcare project on time.
Your expertise. Our technology. One stronger offering.
Could your BPO be our next strategic partner?
Let’s combine market access, operational experience and intelligent document processing to create solutions neither side could build alone.
ScaleHub Impact Sourcing Partners
Connected Women
Connected Women is a for-profit social impact tech startup offering Online Skills Training and Remote Work Opportunities for women. They provide fully managed high-quality affordable data annotation outsourcing skills for businesses globally: language annotation, image and video annotation, and content services.
interested in making an impact with us?
We work with BPOs and crowdsourcing partners who intentionally hire and provide career perspectives to people from disadvantages communities and/or marginalized groups.
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ScaleHub in numbers
combined years of experience
in ECM and BPA
years of combined teamwork
with BPOs and SSCs
4.2 billion+
by all customers