In today’s rapidly moving transportation and logistics (T&L) industry, efficiency is essential for
solving the complex process of moving goods in a profitable way. But it’s a process built on the
careful coordination of information and the timely scanning, submitting, verifying, and approving
of a myriad of forms, invoices, and associated documents.
Any bottleneck in document processing can hinder the operational efficiency and accuracy of
this ever-moving ecosystem. T&L organizations know that every moment counts.
Challenges in Transportation & Logistics Document Processing
The current transportation landscape offers enterprises an array of options to choose from,
including ocean freight, air freight, trucking, and railway. However, this broad variety of
transportation options leads to a higher administrative workload for enterprises managing
logistics across state and even country lines. All of these, of course, are fueled by
documentation and the data that resides on the documentation. Consider waybills, BOLs,
customs declarations, and commercial invoices, just to name a few. So T&L organizations need
to increase document processing operations, which gather this information and input it into
back-end systems. This increased document processing workload puts a heavy burden on
administrators and systems, leading to a significant decrease in processing speed which results
in substantial delays in shipping times and revenue.
Paper documents are still in use everywhere
Despite living in a digital age, many truck carriers still use paper delivery docs (i.e., BOLs). After
delivery, these carriers must then quickly digitize and import the data from those paper
documents into a transportation management system to invoice their customers. Speed and
accuracy are a must for a timely transfer of goods and payment. But multiple shipments come
with a wealth of documents. And more documents means an increase in different document
types, which leads to a greater number of errors, flaws, and other roadblocks that can stall the
process, delay payment, and significantly impact revenue cycles.
Digital documents that require manual data entry
Paper is not the only challenge, however. While many T&L organizations have moved to “digital”
documents, this means simply that they are using PDFs in place of paper. The document is now
digital, but the data on that document must still be imported into the transportation
management system. The digital document may be easier to read and access, but a bottleneck
still occurs when the information must be entered into the system. This is often performed by
back office workers and therefore slow, tedious and manual–and ripe with errors.
Tech-only solutions don’t deliver quick (enough) processing
Investments have been made in document processing technologies like OCR and AI by
organizations in the T&L industry. However, these tech-focused solutions—often called IDP, or
intelligent document processing—are only automating about 80% of document processing on average.
Those last 20% can cost both money and time. Consider logistics customs and
brokerage, for example: documents attached to international shipments must be processed as
quickly and accurately as possible in order to clear customs and therefore minimize delays in
Freight Document Processing with AI + HI
ScaleHub takes a dynamic approach to document processing. By seamlessly integrating
artificial intelligence (AI) and human intelligence (HI), even the most complex logistics
documents can be processed in as little as an hour, at scale, and with an accuracy rate
exceeding 99 percent.
Our collective intelligence solution incorporates the “heavy lifting” aspects of AI that allow for
mass processing while utilizing more than two million human crowd contributors to verify
exceptions and ensure data accuracy. And thanks to our globally distributed crowd, we are able
to process documents in more than 160 languages.
ScaleHub empowers T&L organizations to reach new heights in processing and verification,
enabling a trusted automation service that can act independent of, or as a complement to,
existing IDP solutions. We meet organizations where they are, supporting all document types
and languages, ensuring that you stay ahead of the curve.
Watch Our Webinar Recording
Discover how ScaleHub’s groundbreaking approach is transforming transportation and logistics document processing, one document at a time. Watch the webinar recording below and learn from our experts Susanne Richter-Wills, VP of Partnerships–EMEA, and Peter Mueller, VP of Partnerships–US, as they demonstrate how ScaleHub’s solution helps to overcome the unique document processing challenges faced by the transport and logistics industry. And make sure to contact us, if you want to learn more from our experts.