The next introduction in our ongoing BPO Crowd Boost series takes us to Asia, to a company leading the BPO sector in both its headquartered country, as well as the entire Southeast Asian region.
But before we begin…BPO Crowd Boost is our spotlight series on the individual business process outsourcing (BPO) organizations that make up our BPO crowds. BPO crowds, offered to our enterprise customers, boost the advantages our crowdsourcing solution provides with specialized capabilities.
Who is DIGI-TEXX?
DIGI-TEXX was founded in 2003 with 100% Foreign Direct Investment (FDI). Apart from that, DIGI-TEXX has strong ties to Germany and serves a global clientele through its many offerings.
DIGI-TEXX’s data entry and document processing origins evolved into a variety of digital solutions for various business sectors. Offerings now include business support, digital services, and digital transformation.
Along with their strong business ties, DIGI-TEXX’s aligned standards in both work mentality and security make it the ideal partner for a global enterprise. Certified with ISO 9001:2015 and ISO/IEC 27001:2013, and following the standard contractual clauses of the EU General Data Protection Regulation (GDPR), DIGI-TEXX can provide a secure quality service.
Headquartered in Ho Chi Minh City, DIGI-TEXX also has offices in Can Tho City—a response to Vietnam’s blossoming BPO workforce—and Fukuoka City, Japan.
DIGI-TEXX & ScaleHub
DIGI-TEXX is one of several multi-national BPOs with whom we regularly partner to support the unique needs of our customers.
DIGI-TEXX is our BPO partner for difficult-to-process character-based languages like Chinese, Japanese, Korean and Hebrew. Beyond public and private crowds, specialized BPO crowds with the likes of organizations such as DIGI-TEXX allow us to meet the complex needs of our enterprise clients, including document processing of character-based languages.
Frank Schellenberg, DIGI-TEXX CEO, commented on the partnership, saying, \”What I like about ScaleHub is that the functionality and concept of the crowdsourcing portal is mind blowing, and that the ScaleHub team knows the BPO industry inside out. We don’t often come across this combination. Our commitment to quality is a great fit with the way ScaleHub operates.”
Frank added, “We see tremendous growth potential together as we expand our activities to both the Japanese and US markets. It feels good to have such solid technology on our side.\”
Commenting on the partnership with DIGI-TEXX, ScaleHub CRO Torsten Malchow said, “Vietnam and Germany have many things in common. We’re very excited to grow our crowdsourcing footprint into this market through our partnership with DIGI-TEXX.
“More and more opportunities are developing in Southeast Asia, and in Vietnam in particular, largely due to their containment of the Covid virus compared to other countries. Through local professionals, we can tap into and boost this growth. And, since our crowdsourcing portal can support limitless scale—the sky’s the limit!”
Growth through BPO crowds
Despite the pandemic, the future for BPO partnerships is bright, thanks to their unique ability to adapt and fill gaps in expertise. BPOs like DIGI-TEXX can show the advantage of global partnerships in advancing enterprise goals.
Our pre-configured BPO crowds allow us to offer the same benefits of crowdsourcing to customers with specific data processing requirements. Stay tuned, as we’ll continue to introduce other BPO partners and crowds over the coming months.