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OPEN POSITIONS

Imagine the possibilities of working at a company that’s truly an innovator.

At ScaleHub, we don’t just develop software and offer services. We think outside the box to understand customers’ needs for scalability and agility; we innovate and create revolutionary solutions that not only help customers beyond their wildest imagination, but also elevate the industry.

Reshaping the future and moving beyond traditional ways of doing business is central to all that we do. It’s our mantra and in our hearts and minds. The results are amazing technologies and industry-leading solutions. Join ScaleHub to stretch your imagination.

“What I love about working at ScaleHub is that it feels like being part of a family. In our DevOps team, I optimize the continuous integration process; I influence decisions that shape various parts of the business and work with state-of-the-art technologies like React and Node JS. Our family-friendly policies include flexible working hours and the ability to work from home."
Markus Neugebauer
Markus Neugebauer
Senior Software Engineer
“Working at ScaleHub
I can say without a doubt is the best workplace
I've had so far, the projects are fascinating
and the colleagues are great professionals and good people.”
Konstantin Gochev
Konstantin Gochev
Back End Developer
“The best part of ScaleHub is the people. The ScaleHub team is super collaborative across the entire organization with a “let’s win together” focus for our customers and ScaleHub. The depth of talent here is second to none, deep expertise in deploying Vinna, which is the most scalable and advanced document centric IDP globally, and our patent pending AI and crowdsourced managed services is not short of fascinating to see in action."
Dave Bennett
Dave Bennett
Strategic Accounts - Americas
“ScaleHub's ethos embraces the harmonious blend of a strong team spirit and an unwavering focus on reaching our goals. We take pride in our corporate culture, which cherishes the individuality of each team member while fostering a results-oriented mindset. This unique combination empowers us to thrive together, utilizing our individual strengths to drive remarkable success.”
Nik Salikhov
Nik Salikhov
Pre-Sales Consultant / Production Support

open positions

 
full stack software
developer

ScaleHub is looking for a talented senior Full Stack Software Engineer with a passion for creating software & impactful products and solutions.

READ MORE

 
senior sales executive (USA)

The Senior Account Executive serves as the primary ScaleHub USA point of contact for his/her contacts and is expected to provide an exceptional customer experience.

READ MORE

 
pre-sales consultant (USA)

You will support the complete Sales process of ScaleHub’s crowdsourcing solutions and Professional Services to prospects and existing customers.

READ MORE

senior sales executive (UK & Ireland)

The Senior Sales Executive serves as the primary ScaleHub UK & Ireland point of contact and is expected to provide an exceptional customer experience.

READ MORE

 
senior sales
executive

The Senior Sales Executive serves as the primary ScaleHub EMEA point of contact and is expected to provide an exceptional customer experience.

READ MORE

 
(senior)
consultant

In the ScaleHub Consulting team, you will be part of a team of experts with a common passion: taking companies to a new level of innovation and performance.

READ MORE

 
senior sales
executive

The Senior Sales Executive serves as the primary ScaleHub EMEA point of contact and is expected to provide an exceptional customer experience.

READ MORE

 
full stack software
developer

ScaleHub is looking for a talented senior Full Stack Software Engineer with a passion for creating software & impactful products and solutions.

READ MORE

 
Production Administrator Japan

An important role as a Production Administrator who is monitoring and controlling the company´s managed service portal and customer solutions for the APAC region.

READ MORE

unsolicited application

You haven’t found the perfect position for you, but still think you would be
a great addition to our team?

READ MORE

awarded "Employer of the Future" in 2023

READ MORE

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ScaleHubの実績

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300年分に匹敵する
ECMやBPAの業界における経験

0 +

215年分に匹敵する
BPOやSSCとの業務提携の経験

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350件を超えるグローバル
での成功プロジェクト

2.5 billion+

25億枚を超える全顧客の
年間プロセスのドキュメント

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Full Stack Software Developer

ScaleHub is a global leader in offering managed services for BPO and shared service centers using innovative crowdsourcing technology. With our products and services, we are actively engaging thousands of users around the world in processing documents for large BPOs – faster and more accurate. This technology also supports AI mass data creation for ML training.

ScaleHub is looking for a talented senior Full Stack Software Engineer with a passion for creating software and impactful products and solutions. Ideally you are a bilingual Spanish/English speaker who can work remotely out of the Iberian region to support our R&D team in Germany.

Our primary location of the R&D is in Berlin. However, part of the team works remotely from other locations. We create software and solutions that transform the way documents are processed – to be more accurate and faster.

With an interesting mix of Software Engineers from different nationalities, we work in small teams in an agile manner. We believe in small self-sufficient teams so individual versatility is highly valued.

We love to envision and create new software solutions. Innovation is part of our core activity.

As a team member you will participate in our daily scrum meetings. You will be responsible for a part of our technology and build an innovative product together with the team. We are open to ideas and further responsibilities and are happy to discuss them.

Your profile:

  • MSc or BSc in Computer Science, Software Engineering, or equivalent
  • Solid and demonstrable professional software development experience
  • Expert knowledge in object-oriented programming languages, design patterns, testable architecture and API design
  • Experience with Node.js (Required), Ruby/Python (Plus)
  • Experience with JavaScript frameworks is a plus (e.g: React)
  • Experience with AWS Devops/ infrastructure and concepts
  • Experience in designing and architect cloud native applications
  • Strong analytical skills and exceptional ability to write clean, tested, and efficient code and documentation
  • Strong interpersonal skills, intense curiosity, and an eagerness for solving difficult problems
  • onboard and develop Junior Business Development Manager as an incremental part in our revenue delivery strategy

What we offer:

  • A competitive salary
  • Corporate benefits
  • A flexible work schedule

Sounds a lot like you? Get in touch with us.

We will review your application and get in touch with you as soon as possible.

APPLY NOW

Senior Sales Executive (USA)

ScaleHub offers a highly scalable Managed Service to process and label data at Enterprise quality and scale – based on the world’s largest crowd of human workers and smart AI automation. AI & humans for better data – at infinite scale!

ScaleHub AG (parent company) in Germany was recognized two times in consecutive years (2020 & 2021) as one of the 15th fastest growing IT companies in Germany from STATISTA and the FOCUS magazine and in 2021 recognized from the FINANCIAL TIMES as the 570th fastest growing company in Europe (out of 9M companies).

ScaleHub USA is a region that requires a Senior Account Executive. The position requires selling products and services that include ScaleHub’s CrowdSourcing and Mailroom Crowdportal and Professional Services to assigned and new customers and prospects. The Senior Account Executive serves as the primary ScaleHub USA point of contact for his/her contacts and is expected to provide an exceptional customer experience while driving to meet defined revenue objectives. The person filling this position is expected to qualify, track, and follow up on leads generated by the ScaleHub marketing organization and his own network, and is responsible for the coordination of the entire sales process. This includes but is not limited to communications with the customer and communications within ScaleHub or/and with external partners.

Your responsibilities:

  • Selling ScaleHub Managed Service products and services to meet the assigned monthly revenue quota. Geographic coverage is primarily USA but may include some activity in Canada, Mexico, and Central America
  • Source and develop new and expanded sales prospects, negotiate sales agreements, and close sales opportunities
  • Provide overall sales and account management support for any new or existing customers as assigned
  • Develop and maintain a communications strategy for assigned and closed customers. Strategy may include some combination of phone calls, emails, onsite visits, or marketing type contacts on a defined and regular basis
  • Create and update Accounts, Opportunities and Orders within ScaleHub’s Customer and Partner Relationship Management system (CRM). Maintain and update assigned leads, accounts and opportunities in ZoHo and ensure the information in ZoHo is completely up to date
  • Work with Inside Sales or ScaleHub’s external Marketing agency (Lead qualification included) to qualify opportunities and identify the decision maker, the business need, available budget and the expected timeline
  • Actively participate in product training sessions, meetings, team and skills building activities and professional development classes. Work with the ScaleHub Presales to coordinate product demonstrations and to prospects and customers – but never leave the Sales responsibility to somebody else
  • Take direction and collaborate with the VP of Sales AMERICAS and the Chief Revenue Officer to determine essential monthly and yearly sales objectives and responsibilities
  • Prepare for and provide data and information as needed to attend sales team meetings that focus on revenue performance, forecasts, and customer satisfaction initiatives
  • Hire, onboard and develop Junior Business Development Manager as an incremental part in our revenue delivery strategy

Your profile:

  • University degree or comparable professional education
  • Strong analytical and conceptual sales skills, a very strong customer-centric approach and excellent communication skills and methods (in English) – additional language skills are welcome
  • 10+ years sales experience within the Enterprise Software market (e.g., ECM, Data Capture, Workflow)
  • Direct Sales and Partner Sales experiences
  • Experience in selling solutions and services to the BPO, SSC and Enterprise world
  • Being very accurate in closing, prospecting, sales planning, and territory management skills
  • Maintaining a highly trusted partner- and customer network
  • Proficient organizational skills and product presentation skills
  • Self-directed individual who can work effectively in remote or office-based environments
  • Flexible and able to effectively manage changes in priorities and/or business demands
  • Fun in travel activities and meeting with customers and partners

What we offer:

  • A start-up company culture
  • Being part of one of the fastest growing IT companies in Germany
  • Team play
  • Flexible work schedule
  • Competitive salary and no commission cap
  • Corporate benefits

Sounds a lot like you? Get in touch with us.

We will review your application and get in touch with you as soon as possible.

APPLY NOW

Pre-Sales Consultant (USA)

ScaleHub offers a highly scalable Managed Service to process and label data at Enterprise quality and scale – based on the world’s largest crowd of human workers and smart AI automation. AI & humans for better data – at infinite scale!

ScaleHub AG (parent company) in Germany was recognized two times in consecutive years (2020 & 2021) as one of the 15th fastest growing IT companies in Germany from STATISTA and the FOCUS magazine and in 2021 recognized from the FINANCIAL TIMES as the 570th fastest growing company in Europe (out of 9M companies).

ScaleHub USA is a region that requires a Pre-Sales Consultant. You will support the complete Sales process of ScaleHub’s CrowdSourcing- and Mailroom Crowdportal Solutions and Professional Services to prospects and existing customers.

You have already successfully demonstrated your pre-sales, conceptual and consulting skills, ideally in the Data Capture / Intelligent Automation / RPA / BPM / BPA Enterprise Software market and are looking for a new challenge in this area. As a Pre-sales Consultant you will make a substantial contribution to the acquisition of new customers, unlock new market segments/verticals for ScaleHub in cooperation with the growing Sales team. You will also analyze the requirements of potential customers, develop solutions, make commercial assessments, and prepare demonstrations and presentations based on our range of products and services. If you have process understanding of a BPO operation or of a Shared Service Center for Banks or Insurances, it will ease the time to become productive.

You are willing to become the most trusted person in the Sales process for our customers!

Your responsibilities:

  • Conception and creation of solution descriptions, offers, calculations, questionnaires, RFI & RFP documents, and relevant customer & prospect presentations (including the analysis of customer requirements)
  • Preparation of technical demos
  • Perform Pre-Sales training for our BPO partners & customers and our sales partners (including the preparation of the training material)
  • Update ScaleHub’s CRM system (ZoHo) regarding activities related to the sales stage and adding your contacts to ZoHo
  • Supporting our Marketing team with technical descriptions and/or with attending onsite events or virtual events
  • Actively participate in product training sessions, meetings, team, and skills building activities
  • Stay informed about competitor products & services, create / support to create battle-cards
  • Take direction and collaborate with the Chief Revenue Officer and the Global Pre-Sales Manager to determine essential monthly and yearly sales objectives and responsibilities

Your profile:

  • 5+ years of Pre-Sales experience within the Enterprise Software market
  • Experience with BPO’s, Shared Service Center for Banks & Insurances would be beneficial Right level of technical understanding about cloud native applications (AWS) and Web services
  • Excellent consulting orientated sales skills (highly trusted partner within your network) combined with a strong personality – becoming the most trusted person for our prospects & customers during the Sales process
  • Proficient organizational skills and product presentation skills
  • Outstanding verbal and written communication skills and is exceptional in communicating via phone, email, SMS, Skype, and webinar technologies
  • Excellent time management skills
  • Self-directed individual who can work effectively in remote or office-based environments and at the same time you are able to work as part of a team and enjoy your teamwork
  • Flexible and able to effectively manage changes in priorities and/or business demands – you are creative
  • Fluency in verbal and written in 2nd language (e.g., Spanish) would be beneficial to serve additional markets
  • Experience in programming or scripting languages would be a plus, e.g., in Java-Script AND experience in the utilization of Regular Expressions would be a plus
  • Working with an international Sales team, experience supporting to sell subscription- and usage-based products and services, ECM platforms, workflow solutions, A/P Automation, document capture solutions, document classification tools, Natural Language Processing (NLP) solutions or Crowdsourcing solutions
  • Enjoy travel activities and meeting with customers and partners

What we offer:

  • A start-up company culture
  • Being part of one of the fastest growing IT companies in Germany
  • Team play
  • Flexible work schedule
  • Competitive salary and no commission cap
  • Corporate benefits

Sounds a lot like you? Get in touch with us.

We will review your application and get in touch with you as soon as possible.

APPLY NOW

Senior Sales Executive (UK & Ireland)

ScaleHub offers a highly scalable Managed Service to process and label data at Enterprise quality and scale – based on the world’s largest crowd of human workers and smart AI automation. AI & humans for better data – at infinite scale!

ScaleHub AG (parent company) in Germany was recognized two times in consecutive years (2020 & 2021) as one of the 15th fastest growing IT companies in Germany from STATISTA and the FOCUS magazine and in 2021 recognized from the FINANCIAL TIMES as the 570th fastest growing company in Europe (out of 9M companies).

ScaleHub EMEA is a region that requires a Senior Account Executive covering the UK & Ireland. The position requires selling products and services that include ScaleHub’s CrowdSourcing and Mailroom Crowdportal and Professional Services to assigned and new customers and prospects. The Senior Account Executive serves as the primary ScaleHub UK & Ireland point of contact for his/her contacts and is expected to provide an exceptional customer experience while driving to meet defined revenue objectives. The person filling this position is expected to qualify, track, and follow up on leads generated by the ScaleHub marketing organization and his own network, and is responsible for the coordination of the entire sales process. This includes but is not limited to communications with the customer and communications within ScaleHub or/and with external partners.

Your responsibilities:

  • Selling ScaleHub Managed Service products and services to meet the assigned monthly revenue quota. Geographic coverage is primarily the UK and Ireland, but may include some activities in other countries of the EMEA region
  • Source and develop new and expanded sales prospects, negotiate sales agreements, and close sales opportunities
  • Provide overall sales and account management support for any new or existing customers as assigned
  • Develop and maintain a communications strategy for assigned and closed customers. Strategy may include some combination of phone calls, emails, onsite visits, or marketing type contacts on a defined and regular basis
  • Create and update Accounts, Opportunities and Orders within ScaleHub’s Customer and Partner Relationship Management system (CRM). Maintain and update assigned leads, accounts and opportunities in ZoHo and ensure the information in ZoHo is completely up to date
  • Work with Inside Sales or ScaleHub’s external Marketing agency (Lead qualification included) to qualify opportunities and identify the decision maker, the business need, available budget and the expected timeline
  • Actively participate in product training sessions, meetings, team and skills building activities and professional development classes. Work with the ScaleHub Presales to coordinate product demonstrations and to prospects and customers – but never leave the Sales responsibility to somebody else
  • Take direction and collaborate with the VP of Sales EMEA and the Chief Revenue Officer to determine essential monthly and yearly sales objectives and responsibilities
  • Prepare for and provide data and information as needed to attend sales team meetings that focus on revenue performance, forecasts, and customer satisfaction initiatives
  • Hire, onboard and develop Junior Business Development Manager as an incremental part in our revenue delivery strategy

Your profile:

  • University degree or comparable professional education
  • Strong analytical and conceptual sales skills, a very strong customer-centric approach and excellent communication skills and methods (in English) – additional language skills are welcome
  • 10+ years sales experience within the Enterprise Software market (e.g., ECM, Data Capture, Workflow)
  • Direct Sales and Partner Sales experiences
  • Experience in selling solutions and services to the BPO, SSC and Enterprise world
  • Being very accurate in closing, prospecting, sales planning, and territory management skills
  • Maintaining a highly trusted partner- and customer network
  • Proficient organizational skills and product presentation skills
  • Self-directed individual who can work effectively in remote or office-based environments
  • Flexible and able to effectively manage changes in priorities and/or business demands
  • Fun in travel activities and meeting with customers and partners

What we offer:

  • A start-up company culture
  • Being part of one of the fastest growing IT companies in Germany
  • Team play
  • Flexible work schedule
  • Competitive salary and no commission cap
  • Corporate benefits

Sounds a lot like you? Get in touch with us.

We will review your application and get in touch with you as soon as possible.

APPLY NOW

Senior Sales Executive

ScaleHub offers a highly scalable Managed Service to process and label data at Enterprise quality and scale – based on the world’s largest crowd of human workers and smart AI automation.

ScaleHub EMEA is a region that requires an additional Senior Sales Executive to support our growth and expansion by building market position by locating, developing, defining, negotiating, and closing business relationships. The position requires selling products and services that include but are not limited to ScaleHub’s crowdsourcing and mailroom crowd portal as well as professional services to existing and new customers.

The Senior Sales Executive serves as the primary ScaleHub EMEA point of contact and is expected to provide an exceptional customer experience while driving to meet defined revenue objectives. The person filling this position is expected to qualify, track, and follow up on leads generated by the ScaleHub marketing organization and his own network, and is responsible for the coordination of the entire sales process. This includes but is not limited to communications with the customer, communications within ScaleHub.

Your responsibilities:

  • Selling ScaleHub Managed Service products and services to meet the assigned monthly revenue quota.  Geographic coverage is primarily EMEA
  • Source and develop new and expanded sales prospects, negotiate sales agreements, and close sales opportunities
  • Provide overall sales and account management support for any new or existing customers as assigned
  • Develop and maintain a communications strategy for assigned and closed customers. Strategy may include some combination of phone calls, emails, onsite visits, or marketing type contacts on a defined and regular basis
  • Create and update Accounts, Opportunities and Orders within ScaleHub’s Customer and Partner Relationship Management system (CRM).  Maintain and update assigned leads, accounts and opportunities in ZoHo and ensure the information in ZoHo is completely up to date
  • Work with Inside Sales or ScaleHub’s external Marketing agency (Lead qualification included) to qualify opportunities and identify the decision maker, the business need, available budget and the expected timeline
  • Actively participate in product training sessions, meetings, team and skills building activities and professional development classes. Work with the ScaleHub Presales to coordinate product demonstrations and to prospects and customers – but never leave the Sales responsibility to somebody else
  • Take direction and collaborate with the Chief Revenue Officer to determine essential monthly and yearly sales objectives and responsibilities
  • Prepare for and provide data and information as needed to attend sales team meetings that focus on revenue performance, forecasts, and customer satisfaction initiatives
  • Hire, onboard and develop Junior Business Development Manager as an incremental part in our revenue delivery strategy

Your profile:

  • University degree or comparable professional education
  • Strong analytical and conceptual sales skills, a very strong customer-centric approach and excellent communication skills and methods (in German and English):
  • 10+ years sales experience within the Enterprise Software market (e.g. ECM, Data Capture, Workflow)
  • Direct Sales and Partner Sales experiences
  • Experience in selling solutions and services to the BPO, SSC and Enterprise world
  • Being very accurate in closing, prospecting, sales planning, and territory management skills
  • Maintaining a highly trusted partner- and customer network
  • Proficient organizational skills and product presentation skills
  • Self-directed individual who can work effectively in remote or office-based environments
  • Flexible and able to effectively manage changes in priorities and/or business demands
  • Fun in travel activities and meeting with customers and partners

What we offer:

  • A start-up company culture
  • Being part of one of the fastest growing IT companies in Germany
  • Team play
  • Flexible work schedule
  • Competitive salary and no commission cap
  • Corporate benefits

Sounds a lot like you? Get in touch with us.

We will review your application and get in touch with you as soon as possible.

APPLY NOW

(Senior) Consultant

ScaleHub is a technology start-up with currently 35 passionate people worldwide – in Hamburg, Berlin, Tokyo, Brisbane, Plovdiv and San Francisco. We focus on helping shared services centers (SSCs) and business process outsourcers (BPOs) scale their business by tapping into a virtual workforce and our managed data processing services via our ScaleHub portal.

At ScaleHub, we love to make a difference – by simplifying, innovating and utilizing the expertise and ideas different people bring to the table. This opens up possibilities for our customers, our partners and each individual.

Make the difference with us. In the ScaleHub Consulting team, you will be part of a team of experts with a common passion: taking companies to a new level of innovation and performance. Our Consulting team focuses on professional services for on-premise and cloud-based solutions in the digital world of data capture and process automation. You work in the heart of the industries of Business Process Outsourcing, FSI and Shared Services Centers and add value with your business, digital and technological know-how. At ScaleHub, you will find a fascinating working environment, challenging projects, and big clients combined with a broad range of the latest technologies and lots of creative leeway.

ScaleHub is seeking experienced full-time (Senior) Consultants who are passionate about building innovative cloud managed services and ECM platform solutions.

Your responsibilities:

  • You will advise our customers strategically in the ECM and cloud areas, including the analysis of the existing situation, development of business cases, requirement descriptions and technical concepts.
  • You will support the creation of the functional and technical architecture and define the best implementation and transformation strategy.
  • Based on your experience as a Business Consultant with strong IT affinity, you will support system integration projects of all sizes from a strategic or functional point of view and advise customers on digital challenges in the areas of Cloud Managed Services or SaaS.
  • You will create IT architectures, operating models and application landscapes.
  • You will collaborate closely with our Sales department to support detailed questions on products and solutions.
  • You do all this within the framework of exciting projects in the financial services, insurances and outsourcing provider environment, which you set up, structure and carry out independently.
  • You are always up to date with trends and develop new IT strategies and opportunities for our customers.

Your profile:

  • University degree or comparable professional qualification.
  • Several years of professional consulting experience.
  • Expert knowledge in cloud technologies, managed services and/or AI or security with good market insights (private/public cloud solutions and approaches), gladly with certifications.
  • Experience in the analysis and evaluation of IT landscapes and the conception of new IT architectures, including integration concepts.
  • Know-how in regulatory guidelines such as ISO 2700x, GDPdU and data protection.
  • Strong analytical and conceptual skills, a strong customer-centric approach and communication skills (in German and English).
  • Fun in intensive travel activity.
  • Experience working with (scan)-process service providers and shared service centers in the financial services sector is a plus.

Sounds a lot like you? Get in touch with us.

We will review your application and get in touch with you as soon as possible.

APPLY NOW

Production Administrator Japan

ScaleHub offers a highly scalable Managed Service to process and label data at Enterprise quality and scale – based on the world’s largest crowd of human workers and smart AI automation. AI & humans for better data – at infinite scale!

ScaleHub AG (parent company) in Germany was recognized two times in consecutive years (2020 & 2021) as one of the 15th fastest growing IT companies in Germany from STATISTA and the FOCUS magazine and in 2021 recognized from the FINANCIAL TIMES as the 570th fastest growing company in Europe (out of 9M companies).

ScaleHub Co. Ltd in Japan has started the business in 2021 and we have been able to close already the first customer contracts with large Enterprises in our target markets.

An important role as a Production Administrator who is monitoring and controlling the company´s managed service portal and customer solutions for the APAC region.
You will be required to supervise the customer agreed SLA (Service levels) such as availability, performance, throughput, turnaround time and quality of the company’s managed service workload. You will be part of a worldwide active team of professionals who fulfill all together the 24/7 service of the company.

You have already successfully demonstrated your skills around operation topics, ideally in the Data Capture / Intelligent Automation / RPA / BPM / BPA Enterprise Software market and are looking for a new challenge in this area.

Your responsibilities:

  • Understanding the customer success criteria, SLA agreements and production processes Preparation of technical demos
  • Take over the responsibility for monitoring, administrating, and optimizing the customer production process on the company’s managed service portal
  • Proactively prevent and eliminate obstacles for customers using the company’s managed service portal Supporting our Marketing team with technical descriptions and/or with attending Onsite events or virtual events
  • Decide about deployment based on test results to guarantee a permanent availability of the managed service
  • Control and manage the public crowd workers and/or private crowd BPO´s regarding stuffing of resource, daily volume prediction, feedback sessions for quality of work, throughput, and performance
  • Promptly record and escalate as needed technical issues, system, security, and production problems
  • Research and investigate customer issues while working closely our R&D team as necessary on resolutions
  • Research and investigate customer issues while working closely our R&D team as necessary on resolutions
  • Proactively identify and evaluate how customers use the manage service, company’s SLAs, the performance of the managed service platform and the public & private crowd workers behavior
  • Identify change requests for solution improvements to optimize the performance, SLA´s and revenue profitability
  • As a subject matter expert, maintain a working knowledge of document driven production processes, administration of IT workflow or capture solutions

Your profile:

  • 5+ years of experience in IT administration, Professional services, production management, delivery management, technical support, Training, or other customer-facing technical roles
  • Proven self-starter with a strong track record showing results, sound judgment, and detail orientation
  • SaaS platform / OCR & ICR / Document/Content Intelligence / Enterprise Automation
  • Excellent customer-facing and interpersonal skills
  • Understand solution-focused engagement approaches and methods
  • Ability to collaborate yet work independently and autonomously
  • Outstanding verbal and written communication skills in Japanese AND English
  • Strong analytical and problem-solving skills with the ability to work with ambiguity and collaborate with other team members
  • Self-directed individual who can work effectively in remote or office-based environments and at the same time you are able to work as part of a team and enjoy your teamwork
  • Experience with the BPO- and Shared Service Center for Banks & Insurances markets would be beneficial

What we offer:

  • A start-up company culture
  • Central Tokyo office location and remote work possible
  • being part of one of the fastest growing IT companies in Germany (expanding in Japan and SE Asia)
  • team play
  • Flexible work schedule
  • Competitive salary
  • Corporate benefits

Sounds a lot like you? Get in touch with us.

We will review your application and get in touch with you as soon as possible.

APPLY NOW

Unsolicited application

ScaleHub is a technology start-up with currently 35 passionate people worldwide – in Hamburg, Berlin, Tokyo, Brisbane, Plovdiv and San Francisco. We focus on helping shared services centers (SSCs) and business process outsourcers (BPOs) scale their business by tapping into a virtual workforce and our managed data processing services via our ScaleHub portal.

At ScaleHub, we love to make a difference – by simplifying, innovating and utilizing the expertise and ideas different people bring to the table. This opens up possibilities for our customers, our partners and each individual.

You haven’t found the perfect position for you, but still think you would be a great addition to our team? Send us your résumé/CV anyway and let us know what you would be interested in and what impact you feel you could make at ScaleHub.

Your profile:

  • You are proactive and love working in a multicultural environment
  • You are fluent in English and ideally also speak German
  • You are a doer and have a hands-on mentality

Sounds a lot like you? Get in touch with us.

We will review your application and get in touch with you as soon as possible.

APPLY NOW

プロダクション　アドミニストレーター

職種：プロダクション　アドミニストレーター

所属：日本法人、正社員

組織：社長・COO直属　

職務目的：APAC地域のマネージドサービスポータルとカスタマーソリューションを監視・管理するプロダクション　アドミニストレーターはマネージドサービスのワークロードの可用性、パフォーマンス、スループット、ターンアラウンドタイム、品質など、顧客が合意したSLA（サービスレベル）を監督することです。24時間365日体制でサービスを提供する世界各地のプロフェッショナルチームの一員となります。

職務内容 ：

  • APAC地域のマネージドサービスポータルとカスタマーソリューションを監視・管理する
  • 顧客の成功基準、SLA契約、生産プロセスの理解 技術的なデモの準備
  • マネージドサービスポータルにおけるお客様の生産プロセスの監視、管理、最適化の責任を負うこと
  • マネージドサービスポータルを利用するお客様の障害を未然に防ぎ、解消すること マーケティングチームの技術説明のサポート、オンサイトイベントやバーチャルイベントへの参加
  • マネージドサービスの永続的な可用性を保証するために、テスト結果に基づいたデプロイメントの決定
  • リソースの詰め込み、日々のボリューム予測、作業品質、スループット、パフォーマンスに関するフィードバックセッションに関して、パブリッククラウドワーカーやプライベートクラウドBPOを制御、管理する
  •  技術的な問題、システム、セキュリティ、および生産上の問題を迅速に記録し、必要に応じてエスカレーションを行います
  • お客様の問題を調査し、R&Dチームと連携して解決する
  • 顧客の問題を調査し、必要に応じて当社の研究開発チームと密接に協力して解決する
  • マネージドサービスの使用方法、会社のSLA、マネージドサービスプラットフォームのパフォーマンス、パブリック＆プライベートクラウドワーカーの行動を積極的に特定し、評価する。
  • パフォーマンス、SLA、収益性を最適化するためのソリューション改善のための変更要求の特定
  • 専門家として、ドキュメント駆動型生産プロセス、ITワークフローまたはキャプチャソリューションの管理に関する実務知識を維持すること

職務経験：

  • IT管理、プロフェッショナルサービス、生産管理、デリバリー管理、テクニカルサポート、トレーニング、またはその他の顧客向け技術的役割の経験5年以上
  • ＜銀行や保険会社向けのBPOやシェアードサービスセンターの経験があれば尚可＞

スキル・知識：

  • データキャプチャ、インテリジェントオートメーション、RPA、BPM、BPAエンタープライズソフトウェア市場において、オペレーションに関するスキル 。
  • SaaSプラットフォーム / OCR & ICR / Document/Content Intelligence / Enterprise Automation
  • ソリューション重視のエンゲージメントアプローチとメソッドを理解していること
  • 日本語と英語による卓越した口頭および書面でのコミュニケーション能力
  • 優れた顧客対応と対人能力
  • 曖昧さを克服し、他のチームメンバーと協働できる分析力、問題解決力

優遇資格：

  • システムアーキテクト、ネットワークスペシャリスト、オラクルマスタ

人物特性：

  • スタートアップ企業なので、実績のあるセルフスターターで、健全な判断力と細部へのこだわりを持ち、結果を出すことが得意な方
  • 協調性があり、かつ自立的に業務を遂行できること
  • この分野で新しいチャレンジがしたい方
  • 早さよりも正確さを重視する人物。 常に前向きに業務に取り組める方、従来の思考の枠を取り払える斬新な提案を心掛けられる方。
  • リモートまたはオフィス環境で効果的に働くことができ、同時にチームの一員として働くことができ、チームワークを楽しむことができる自己管理能力のある方

会社概要：

  • ScaleHubは、世界最大のクラウドワーカーとスマートなAIによる自動化をベースに、エンタープライズ品質とスケールでデータを処理しラベル付けする、拡張性の高いマネージドサービスを提供します
  • ドイツのScaleHub AG（親会社）は、STATISTA誌とFOCUS誌から2年連続（2020年、2021年）でドイツで最も急速に成長しているIT企業第15位に、2021年にはFINANCIAL TIMESからヨーロッパで最も急速に成長している企業第570位（9M企業中）に認定されました
  • ScaleHub Co. 日本では株式会社スケールハブが2021年に事業を開始し、すでにターゲットとする市場の大企業と最初の契約を締結することができました

勤務地：

〒100-0005
東京都千代田区丸の内一丁目6番5 号
丸の内北口ビルディング 9F

勤務地：

  • 雇用保険
  • 労災保険
  • 厚生年金
  • 健康保険
  • 交通費支給あり
  • リモートワーク可能

サラリーレンジ：

  • 経験、前職の給与を考慮の上、決定

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