Healthcare services provider NOVENTI scales up billing processing with managed service from ScaleHub
Customer spotlight:
NOVENTI
Industry:
Healthcare Services
Challenge:
Difficult to process forms, strict regulations, and huge volume fluctuations
In Germany’s health system, service providers like NOVENTI facilitate the billing & clearing between pharmacies, care providers, and health insurers — processes driven by millions of documents. Speed and accuracy are key, as their customers aren’t paid until prescriptions and referrals are processed and reconciled with insurance providers.
NOVENTI enlisted ScaleHub’s collective intelligence solution to support and relieve their staff amidst several document processing challenges:
- Extremely strict patient data protection regulations
- Significant fluctuations in document volume from day to day
- Large variety of forms, some of which are semi-structured
- Laborious exception handling due to handwriting, printing over text, and stamps
Solution:
ScaleHub's GDPR-compliant & ISO-certified managed crowdsourcing service
ScaleHub accurately and quickly captures around 240 million form fields annually for NOVENTI. This number increases as NOVENTI uses the managed service to process more and more form types.
"Without the ScaleHub crowd, we wouldn't be able to absorb the strong fluctuations in document volumes as efficiently. Thanks to the collaboration with ScaleHub, our employees have more time to devote themselves to more demanding quality assurance tasks. And last but not least, this cooperation allows us to serve more customers and expand our services without being limited by personnel resources."
Matthias Graßl
Division Manager Production/Capture Healthcare Professions
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Read more about the feats NOVENTI and ScaleHub achieve together, and about the solution that makes it possible.